Susan Notess

People care very much about being listened to. In everyday talk, we make moral-sounding judgements of people as listeners: praising a doctor who listens well even if she does not have a ready solution, or blaming a boss who does not listen even if the employee manages to get her situation addressed. In this sense, listening is a normative behaviour: that is, we ought to be good listeners. Whilst several disciplines have addressed the normative importance of interpersonal listening—particularly in sociology, psychology, media and culture studies—analytic philosophy does not have a framework for dealing with listening as a normative interpersonal behaviour. Listening usually gets reduced mere speech-parsing, or into a matter of belief and trust in the testimony of credible knowers. My preliminary task is to analyse why this reductive view is taken for granted in the discipline; to diagnose the problem behind the reduction and propose a more useful alternative approach. The central task of my work is to give an account of listening which captures its distinctively normative quality as an interpersonal way of relating to someone: one listens not because the speaker is an epistemic expert, but because the speaker is a person, worthy of recognition and care. I created a framework which accomplishes this by deploying the conceptual resources of conversation sociology and psycholinguistics, in counterpoint to the standing philosophical work on the ethics and politics of speech and silencing, to create a practical ethics of listening to people.

I offer a novel interdisciplinary approach to understanding the communicative task of listening, which is under-theorised compared to its more conspicuous counterpart, speech. By correlating a Rylean view of mental actions with a virtue ethical framework, I show listeners’ internal activity as a morally relevant feature of how they treat people. The listener employs a policy of responsiveness in managing the extent to which they allow a speaker's voice to be centred within their more effortful, engaged attention. A just listener's policy of responsiveness avoids unwarrantedly dismissing speakers’ messages on the basis of peripheral attention alone.

Contemporary social philosophy is paying increasing attention to the politics of language use, from social epistemology and questions of testimonial injustice to political worries about freedom of expression, silencing, and hate speech. We argue about how to reduce the harms arising from such injustices, but to solve these debates, we need a framework which lets us track how social change unfolds, and which lets us drive such changes toward more just outcomes. I argue that my Discourse Ecology Model serves this role, using a linguistically-informed model of language change to explicate the relationships between language users and their discursive, social, and political environments. With the Discourse Ecology Model in place, I follow the history of the rise and spread of veganism to see how linguistic habits and social habits interface with each other, and how we can cultivate changes in our environment that lead to widespread social change.

[A single-author book for publication as general non-fiction] Why do we care so much about being listened to? And more importantly, How can we learn to listen better? Dr Notess provides new answers to the questions we all have about connecting with people through conversation, offering research-based advice on how to develop listening skills strong enough to help you navigate disagreement and difference with integrity. When done well, listening to people can heal wounds, build up communities, and make the world a better place.