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    Organizational Citizenship Behavior and the Public Service Ethos: Whither the Organization? (review)
    with Julie Rayner and Alan Lawton
    Journal of Business Ethics 106 (2): 117-130. 2012.
    Public services worldwide have been subject to externally imposed reforms utilizing tools such as financial incentives and performance targets. The adverse impact of such reforms on a public service ethos has been claimed, but rarely demonstrated. Individuals within organizations work beyond their formal contracts of employment, described as Organizational Citizenship Behavior (OCB), to further organizational interests. Given New Public Management reform and the subsequent contextual changes in …Read more