Jane Holmes

Communication is an important component in the construction of workplace identities, including leader and group identities. Micro-level analysis of everyday workplace discourse provides valuable insights into the way leadership is constructed and how workplace culture is created, maintained, and changed. In this context, leaders and managers are inevitably significant and influential participants, with a crucial impact on workplace culture. Drawing on audio and video data collected in 12 meetings of an IT department, the analysis demonstrates ways in which two leaders, who succeed each other in the role of Director, reinforce and shape the culture of the workplace in which they operate. While both leaders claim teamwork as an important cultural value for their teams, their respective instantiations of teamwork are rather different. To explore the leaders' effect on the culture of their department, this investigation of leadership change examines ways in which the leaders manage regular workplace meetings and how they contribute to workplace humour. The analysis provides detailed evidence of the ways in which a change in leadership style can create the conditions for a change in the culture of a community of practice.

Workplace narratives are one means of satisfying the complex demands of identity construction at work. Following reference to the relevant literature, this article discusses the range of narratives identified in our extensive New Zealand corpus of workplace interactions, distinguishing between more socially-oriented ‘workplace anecdotes’, and more transactionally-oriented ‘working stories’. While both orientations are often relevant, the distinction is useful in examining how different types of narratives function in the construction of diverse facets of an individual's identity. In the final section, one particular workplace narrative illustrates the complexities involved in accomplishing a narrative in a formal meeting, and the analysis explores how two members of a senior management team use the narrative to negotiate contrasting aspects of their professional and social workplace identities.

This article explores the contributions that five different approaches to discourse analysis can make to interpreting and understanding the same piece of data. Conversation analysis, interactional sociolinguistics, politeness theory, critical discourse analysis, and discursive psychology are the approaches chosen for comparison. The data is a nine-minute audio recording of a spontaneous workplace interaction. The analyses are compared, and the theoretical and methodological implications of the different approaches are discussed.